Send a Support Request

Send a support request through the app.

You can contact us via the app or via [e-mail]. We recommend sending a support request through the app as this will provide us with diagnostic and measurement data that will enable us to assist you better.

To send a support request through the app, follow the steps below:

1. Open Settings by tapping on the cog icon in the right upper corner.

2. Tap on Send Support Request.

3. Write your message and tap on Send Support Email.

4. The email will be sent via your default email client on the phone. Confirm sending through the email client. Once you do this, the request will be sent and you will be re-directed to the app.

You will not receive a confirmation message in the app as the request will have been sent through your phone's default email client, so it might appear that your email has not been sent at all in the app. Don't worry about this. As long as you've sent it through your email client, we will have received it. We are working on improving this experience.