Delete Account

Learn what data we store when you create an account and how to delete your account. Deleting your account is permanent and you won’t be able to use the Moasure device without an active account.

Analytics are optional and can be turned On/Off at any time. If you prefer not to share anonymised usage data, you can disable analytics before deleting your account.

What we store

• Account details: your name and email address.

• Your measurements & images: stored locally on your device; they are not uploaded to or shared with 3D Technologies / Moasure.

• Analytics (optional): anonymised usage/diagnostic data that helps us improve stability and support. You control this via the analytics toggle.

Delete your account

1. Open Settings (cog icon, bottom-right).

2. Tap Account & Device Management.

3. Tap Delete Account.

4. Confirm the deletion by entering your password and tapping Delete.

What happens next

• Your Moasure account is closed and you’ll be signed out on all devices.

• We remove your personal data (e.g. name and email) from our active systems.

• We may retain minimal records where we’re legally required or have legitimate business reasons (e.g. financial records, security/event logs, abuse-prevention). Where retained, these records are limited in scope, kept only for defined periods per our retention policy, and de-identified wherever possible.

• Encrypted backups may temporarily contain prior data and will be overwritten on our normal backup rotation.

• Measurements and images stored on your device remain on your device; delete them in the app if you no longer need them.

• To use Moasure again, you’ll need to create a new account.

If you're having trouble with the above, you can contact support at [email protected] with your data deletion request and we'll delete your account for you.

For details, see our Privacy Policy