Reset Password

If you need to reset your password, the process begins in the Moasure app, continues in your web browser, and finishes back in the app.

Step 1: Log Out of the Moasure App

Password resets begin from the login screen.

1. Open the Moasure app

2. Go to Settings

3. Tap Account & Device Management

4. Tap Log Out

You’ll return to the welcome screen.

Note: Logging out does not delete your account, projects or measurements.

Step 2: Open the Login Screen

1. From the welcome screen, tap Log In

2. Tap Reset Password

Step 3: Request a Password Reset Email

1. Enter the email address linked to your Moasure account

2. Tap Reset Password

If an account exists for that email address, a confirmation message will appear and a password reset email will be sent.

Step 4: Open the Password Reset Email

1. Check your email inbox

2. Open the email from [e-mail]

3. Tap Reset Password

This opens a secure Moasure password reset page in your web browser.

Step 5: Create a New Password

1. Enter your new password on the web page

2. Tap Reset

Step 6: Log Back Into the App

1. Return to the Moasure app

2. Tap Log In

3. Enter your email address and new password

You’ll be signed back into your account and can continue using Moasure as normal.

Didn't Receive the Reset Email?

Try the following:

• Check your Spam or Junk folder

• Confirm the email address is correct

• Wait a few minutes and try again

If the email still does not arrive, contact Customer Support.