> For the complete documentation index, see [llms.txt](https://docs.moasure.com/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moasure.com/en/moasure-lx1/settings/submit-a-support-request.md).

# Submit a Support Request

Get help directly from the Moasure Support team through the Moasure app.

For a **general question or support enquiry**, contact our team through the Help menu.

If you need help with a **particular saved measurement**, send the measurement directly to our Support team so they have the information needed to investigate it.

***

### General Questions and Support

For general questions or help using Moasure, the quickest way to contact our Support team is through the **Help** menu.

From the main screen of the Moasure app:

1. Tap the **? icon** in the top-left corner.
2. Tap **Get Help from a Moasure Expert**.
3. Enter your question or describe the issue in as much detail as possible.
4. Tap **Submit Request**.

<figure><img src="https://3108400965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH1SckI7Noi5Ipj4x33R7%2Fuploads%2FOqjxK0E4syTlIoI6yK0Z%2FPhone%20Screen%20-%20User%20Guide.png?alt=media&amp;token=8ffe4187-c05c-48f0-96ed-00a40034c361" alt=""><figcaption></figcaption></figure>

Your request will be sent directly to the Moasure Support team.

If our team needs to take a closer look at a particular measurement, they may ask you to **send the measurement through the app** using the steps below.

***

### Get Help with a Particular Measurement

If you need help with a **specific saved measurement**, send the measurement directly to our Support team through the Moasure app.

This gives our team the relevant measurement information they need to take a closer look at what happened and provide the right guidance.

#### In the Moasure app:

1. Select **File**, then **Open**.
2. Tap the folder containing your measurement.
3. Tap the **three dots** next to the measurement.
4. Select **Send to Support**.
5. Share some details about what happened.
6. Tap **Submit Request**.

<figure><img src="https://3108400965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH1SckI7Noi5Ipj4x33R7%2Fuploads%2FfxAAPk3YcwZRK5HwPgNJ%2FPhone%20Screen%20-%20User%20Guide%20(3).png?alt=media&amp;token=99dae775-941d-4a13-8689-34ec8600385a" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3108400965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH1SckI7Noi5Ipj4x33R7%2Fuploads%2FhoMdIFHWRXAJHv921mpg%2FPhone%20Screen%20-%20User%20Guide%20(4).png?alt=media&amp;token=7e054e46-07f2-42e7-88cf-75031b2eec68" alt=""><figcaption></figcaption></figure>

Your measurement and relevant information will be sent to our Support team for investigation.

***

### Send a General Support Request from Settings

You can also make a general support enquiry through **Settings**:

1. Tap the **Settings (cog) icon** in the bottom-right corner.
2. Tap **Send Support Request**.
3. Enter your question or describe what you need help with in as much detail as possible.
4. Tap **Submit Request**.

<figure><img src="https://3108400965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH1SckI7Noi5Ipj4x33R7%2Fuploads%2FgaGZJ4ewjVEKoZE7zVsL%2FPhone%20Screen%20-%20User%20Guide%20(2).png?alt=media&amp;token=be17814b-0c1b-4712-941f-66bb926f687a" alt=""><figcaption></figcaption></figure>

This sends the same type of general support request as **Get Help from a Moasure Expert**.

If you need help with a **particular saved measurement**, use **File → Open → Send to Support** instead so our team receives the relevant measurement information.

***

### What Information Should I Include?

When contacting Support, describe your question or issue in as much detail as possible.

It’s particularly helpful to tell us:

* **What you were trying to do**
* **What happened**
* **What you expected to happen**
* **What you need help with**

For an issue with a particular measurement, use **Send to Support** from the saved measurement and include details about what happened.

***

### Key Takeaway

#### General question or support enquiry?

**? → Get Help from a Moasure Expert → Enter your question → Submit Request**

You can also make a general support request through:

**Settings → Send Support Request**

#### Need help with a particular measurement?

**File → Open → Select folder → Three dots → Send to Support → Add details → Submit Request**

Sending a particular measurement through **Send to Support** gives our team the relevant measurement information needed to investigate the issue.


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