Submit a Support Request
Get help directly from the Moasure Support team through the Moasure app.
For a general question or support enquiry, contact our team through the Help menu.
If you need help with a particular saved measurement, send the measurement directly to our Support team so they have the information needed to investigate it.
General Questions and Support
For general questions or help using Moasure, the quickest way to contact our Support team is through the Help menu.
From the main screen of the Moasure app:
Tap the ? icon in the top-left corner.
Tap Get Help from a Moasure Expert.
Enter your question or describe the issue in as much detail as possible.
Tap Submit Request.
Your request will be sent directly to the Moasure Support team.
If our team needs to take a closer look at a particular measurement, they may ask you to send the measurement through the app using the steps below.
Get Help with a Particular Measurement
If you need help with a specific saved measurement, send the measurement directly to our Support team through the Moasure app.
This gives our team the relevant measurement information they need to take a closer look at what happened and provide the right guidance.
In the Moasure app:
Select File, then Open.
Tap the folder containing your measurement.
Tap the three dots next to the measurement.
Select Send to Support.
Share some details about what happened.
Tap Submit Request.
Your measurement and relevant information will be sent to our Support team for investigation.
Send a General Support Request from Settings
You can also make a general support enquiry through Settings:
Tap the Settings (cog) icon in the bottom-right corner.
Tap Send Support Request.
Enter your question or describe what you need help with in as much detail as possible.
Tap Submit Request.
This sends the same type of general support request as Get Help from a Moasure Expert.
If you need help with a particular saved measurement, use File → Open → Send to Support instead so our team receives the relevant measurement information.
What Information Should I Include?
When contacting Support, describe your question or issue in as much detail as possible.
It’s particularly helpful to tell us:
What you were trying to do
What happened
What you expected to happen
What you need help with
For an issue with a particular measurement, use Send to Support from the saved measurement and include details about what happened.
Key Takeaway
General question or support enquiry?
? → Get Help from a Moasure Expert → Enter your question → Submit Request
You can also make a general support request through:
Settings → Send Support Request
Need help with a particular measurement?
File → Open → Select folder → Three dots → Send to Support → Add details → Submit Request
Sending a particular measurement through Send to Support gives our team the relevant measurement information needed to investigate the issue.
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