> For the complete documentation index, see [llms.txt](https://docs.moasure.com/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moasure.com/en/moasure-lx1/settings/send-a-support-request.md).

# Send a Support Request

You can contact Moasure support directly through the app or by emailing **<support@moasure.com>**.

Sending a support request through the app is recommended, as it can include diagnostic information that helps our team investigate issues more quickly.

***

### How to Send a Support Request

1. Open **Settings** by tapping the **Settings (cog) icon** in the bottom-right corner of the app.
2. Tap **Send a Support Request**.
3. Write your message describing the issue or question.
4. Tap **Send Support Email**.
5. Your phone’s default email client will open with the support email prepared.
6. Tap **Send** in your email app to submit the request.

Once the email is sent, you will be returned to the Moasure app.

***

### What Information to Include

To help our support team assist you faster, try to include:

* A clear description of the issue
* Screenshots of the measurement or floorplan (if relevant)
* The steps you were performing when the issue occurred
* The device you are using (e.g. LX1, Moasure 2 PRO)

***

### Important

You will **not receive a confirmation message inside the app** after tapping *Send Support Email*, because the request is sent through your phone’s email application.

As long as you send the email from your email app, your support request will be delivered to our team.

***

#### Location in the App

**Settings → Send a Support Request**


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