Send a Support Request

Send a support request through the app.

You can contact Moasure support directly through the app or by emailing [e-mail].

Sending a support request through the app is recommended, as it can include diagnostic information that helps our team investigate issues more quickly.

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How to Send a Support Request

1. Open Settings by tapping the Settings (cog) icon in the bottom-right corner of the app.

2. Tap Send a Support Request.

3. Write your message describing the issue or question.

4. Tap Send Support Email.

5. Your phone’s default email client will open with the support email prepared.

6. Tap Send in your email app to submit the request.

Once the email is sent, you will be returned to the Moasure app.

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What Information to Include

To help our support team assist you faster, try to include:

• A clear description of the issue

• Screenshots of the measurement or floorplan (if relevant)

• The steps you were performing when the issue occurred

• The device you are using (e.g. LX1, Moasure 2 PRO)

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Important

You will not receive a confirmation message inside the app after tapping Send Support Email, because the request is sent through your phone’s email application.

As long as you send the email from your email app, your support request will be delivered to our team.

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Location in the App

Settings → Send a Support Request