Reset Password

If you need to reset your password, this process starts in the app but is completed in your web browser, then finishes back in the app.

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Step 1: Log out of the Moasure app (required)

Password resets can only be started from the login screen.

1. Open the Moasure app

2. Go to Settings

3. Tap Account & Device Management

4. Tap Log Out

You’ll be taken back to the welcome screen.

Logging out does not delete your data, projects, or measurements.

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Step 2: Go to the Login screen

1. From the welcome screen, tap Log in

2. On the Login screen, tap Reset Password

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Step 3: Request a password reset email

1. Enter the email address linked to your Moasure account

2. Tap Reset Password

If an account exists for that email address, you’ll see a confirmation message saying that a link has been emailed to allow you to reset your password.

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Step 4: Open the reset email

1. Check your email inbox

2. Open the email from [email protected]

3. Tap Reset Password

This will open a secure Moasure web page in your browser.

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Step 5: Set a new password (web page)

1. Enter your new password on the web page

2. Tap Reset

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Step 6: Log back into the app

1. Return to the Moasure app

2. Tap Log in

3. Enter your email address and new password

You’ll be logged back into your account and can continue as normal.

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Didn’t receive the reset email?

• Check your spam or junk folder

• Make sure the email address is correct

• Wait a few minutes and try again

If the email still doesn’t arrive, contact Customer Support.