# Reset Password

If you need to reset your password, this process starts in the app but is **completed in your web browser**, then finishes back in the app.

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#### Step 1: Log out of the Moasure app (required)

Password resets can only be started from the login screen.

1. Open the **Moasure app**
2. Go to **Settings**
3. Tap **Account & Device Management**
4. Tap **Log Out**

You’ll be taken back to the welcome screen.

> Logging out does not delete your data, projects, or measurements.

***

#### Step 2: Go to the Login screen

1. From the welcome screen, tap **Log in**
2. On the Login screen, tap **Reset Password**

<figure><img src="/files/pE50NBI7ZpRUrTnh1RLF" alt=""><figcaption></figcaption></figure>

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#### Step 3: Request a password reset email

1. Enter the email address linked to your Moasure account
2. Tap **Reset Password**

If an account exists for that email address, you’ll see a confirmation message saying that a link has been emailed to allow you to reset your password.

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#### Step 4: Open the reset email

1. Check your email inbox
2. Open the email from **<support@moasure.com>**
3. Tap **Reset Password**

This will open a secure Moasure web page in your browser.

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#### Step 5: Set a new password (web page)

1. Enter your new password on the web page
2. Tap **Reset**

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#### Step 6: Log back into the app

1. Return to the **Moasure app**
2. Tap **Log in**
3. Enter your email address and **new password**

You’ll be logged back into your account and can continue as normal.

***

### Didn’t receive the reset email?

* Check your **spam or junk** folder
* Make sure the email address is correct
* Wait a few minutes and try again

If the email still doesn’t arrive, contact **Customer Support**.


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