> For the complete documentation index, see [llms.txt](https://docs.moasure.com/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moasure.com/en/moasure-1-and-2-series/settings/account-management/reset-password.md).

# Reset Password

If you need to reset your password, the process begins in the Moasure app, continues in your web browser, and finishes back in the app.

#### Step 1: Log Out of the Moasure App

Password resets begin from the login screen.

1. Open the Moasure app
2. Go to **Settings**
3. Tap **Account & Device Management**
4. Tap **Log Out**

You’ll return to the welcome screen.

{% hint style="info" %}
**Note:** Logging out does not delete your account, projects or measurements.
{% endhint %}

<figure><img src="/files/pE50NBI7ZpRUrTnh1RLF" alt=""><figcaption></figcaption></figure>

#### Step 2: Open the Login Screen

1. From the welcome screen, tap **Log In**
2. Tap **Reset Password**

#### Step 3: Request a Password Reset Email

1. Enter the email address linked to your Moasure account
2. Tap **Reset Password**

If an account exists for that email address, a confirmation message will appear and a password reset email will be sent.

#### Step 4: Open the Password Reset Email

1. Check your email inbox
2. Open the email from **<support@moasure.com>**
3. Tap **Reset Password**

This opens a secure Moasure password reset page in your web browser.

#### Step 5: Create a New Password

1. Enter your new password on the web page
2. Tap **Reset**

#### Step 6: Log Back Into the App

1. Return to the Moasure app
2. Tap **Log In**
3. Enter your email address and new password

You’ll be signed back into your account and can continue using Moasure as normal.

#### Didn't Receive the Reset Email?

Try the following:

* Check your **Spam** or **Junk** folder
* Confirm the email address is correct
* Wait a few minutes and try again

If the email still does not arrive, contact **Customer Support**.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.moasure.com/en/moasure-1-and-2-series/settings/account-management/reset-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.